NCFE Counselling Level 2 Certificate

This qualification in counselling gives learners the opportunity to investigate the knowledge and skills needed to use counselling skills and engage in a helping interaction appropriately. It will be a useful progression route for those interested in furthering their study or widening their work role.

The objectives of the course are to:

Describe the role of a counsellor and what counsellors do
List common types of counselling
Understand the skills and attributes required to conduct counselling
Practice and improve their listening skills
Demonstrate an understanding of the principles of negotiation
Describe the key aspects of successful mediation
Understand the role of counselling in crisis mediation
List sources of help and advice in a range of counselling situations

Qualification:  NCFE Certificate in Counselling
Accredited: Yes
QCF Recognised: Yes at level 2
Awarding Body:  NCFE
Start Date: Anytime - We enrol 365 days a year
Duration: Flexible - Approx 120 Hours - 12 Months Max Support
Credit Value: 16

Print course specification here

NCFE Counselling Level 2 Certificate

NCFE Counselling Level 2 Certificate

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Course Fee: Starting at: £499.00

​​One of the biggest concerns for any potential student is the financial commitment involved. UK Open College recognise this and have implemented a pay as you study plan to assist students in spreading any fees involved with their course over a manageable period of time. Students are able to pay a deposit upon enrolment followed by a monthly repayment over a set period of time.

We would encourage students to view any related fees as an investment in their future. The majority of investments will provide a rewarding return over a set period of time. Once qualified and in employment students can expect a fantastic return on their investment year after year.

We offer all UK Based students guaranteed acceptance onto this scheme* upon completion of a signed student agreement. Shortly after paying your deposit our accounts department will contact you direct via telephone to gather the required information to complete the agreement. Once received we will forward a digital document via email for your signature. 

*Contact details, employment details and valid UK bank details with the ability to set up direct debit are required for all students applying for our pay as you study plan. If students are unable to provide this information any application may be declined. 

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Course Format

Know what core counselling skills are

Identify core counselling skills
Descrive how core counselling skills can be used in a counselling relationship and in other helping activities

Know how to establish a helping relationship

Describe the boundaries that need to be taken into account when starting a new helping relationship
Descire how to agree objectives for a new helping relationship

Be able to use core counselling skills in a helping relationship

Demonstrate how to use core counselling skills in a helping relationship
Discuss how effective core counselling skills have been in a developing a new helping relationship

Know how to conclude a helping relationship

Describe useful strategies for ending relationships
Describe the possible impact of ending a helping relationships


Know elements of counsellling theories

Describe key elements of psychodynamic thoery
Describe key elements of person-centred theory
Describe key elements of cognitive behavioural therapy
Identify the key differencies for the above therapies

Know the significance of counselling theory

Describe how counselling theory underpins the use of counselling skills

Know how an ethical framework relates to the use of counsellling skills

Identify an ethical framework
Identify key aspects of the ethical framwork
Describe how the ethical framework informs own use of counselling skills

Know what discrimination means

Outline ways in which people experience discrimination
Describe own experiences or observations of possible discrimintation

Understand about anti-discriminatory practice

Describe key legal aspects of anti-discriminatory practice
Explain how diversity impacts on the counselling relationship
Explain ways to adress difference and diversity in counselling skills practice

Learn how to develop self understanding

Identify own vaues & beliefs
Outline how values and beliefs could have an effect on helping relationships
Identify own motivation for helping others
Identify own blocks to listening & learning
Describe benefits of giving & receiving feedback for personal development

Know personal qualities relevant to the helping role

Identify own personal skills & qualitites which are strenghts in relation to a helping relationship
Identify areas for development in persoanl skills & qualities in relation to a helping relationship
Describe how to develop skills & qualities on the future

Know how to meet own support needs

Identify own support needs in order to contribute to a helping relationship
Describe how to access own support
Describe how personal or professional support can be used to highlight issues arising from the use of counsellilng skills

Know how self reflection contributes to personal development

Describe own thoughts, observations, feelings & concerns when using counselling skills
Outline the benefits of self reflection for personal development, the use of counselling skills

Students looking to enrol onto this course should meet the following criteria:

Be aged 16 Years or above
Have a genuine interest in counselling
Possess a solid knowledge of the english language
Have access to a PC and the internet for the duration of the whole course
Basic computer skills: e.g Word processing, emailing, uploading documents etc
Have a genuine desire to succeed

NCFE Level 2 Certificate in Counselling

Qualification ref:  600
Credit value: 16
Awarding body: NCFE

This course provides successful students with a qualification from NCFE, listed on the QCF (qualifications and credit framework) database. NCFE is recognised as an awarding organisation by the qualification regulators for England, Wales and Northern Ireland, who are: the office of the qualifications and examinations regulator (Ofqual) in England, the Welsh Government and the council for curriculum, examinations and assessment (CCA) in Northern Ireland. Delivered in partnership with My Distance Learning College an accredited NCFE Centre.

NCFE are one of the largest awarding bodies in the UK. Over 340,000 thousand students were awarded certification by NCFE last year through over 2,000 colleges and training providers nationally. With a heritage stretching back over 150 years, NCFE offer students the opportunity of gaining a fully recognised qualification suitable for further employment or higher education. 

Receipt of Certification: Certification is awarded by NCFE and can take up to 12 weeks to be received afer completion of your studies. All certification will be delivered to students direct at their home address. UK Open College have no control over delivery of certification awarded by the external awarding bodies. Any outstanding fees are payable before certification is issued. 

Course duration will vary dependant on student commitment, effort and ability. Overall guided learning hours are approx 120. This should be used as a guideline only and completion times will vary hugely. 

We would encourage students to serioulsy consider how they plan to complete their chosen course prior to enrolment. Students should think about how they are going to study, where they are going to study and how often. Be realistic!

Speak to family members and help them to understand what you are trying to acheive, explain you may require peace and space to study at certain times. The more you involve them the more likey you are to get them on your side.

Students are reminded that the time in which they complete is purely down to them as an individual. Completion can be as quickly or as slowly as you wish within the 12 month tuition period. If you require additional time an extension may be available. Extensions are arranged at an additional cost as and when needed.

Students are able to complete their course purely online though our ilearn it easy student portal or choose to receive a hard copy of the course lessons via the post. If you choose to receive a hard copy please note you will also be required to upload any completed assignments via the student portal. We do not accept course assignments via post.

Students can expect to receive access to the student portal via email within 3 working days of enrolment being received. Please allow 5 working days for receipt of hard copy materials if selected. 

If you choose to enrol please select your preferred method at checkout. 

All students on this course will be registered to a personal tutor for 12 months who is contactable via email through our student portal. We also have a team of dedicated advisors to help and advise with any course related queries. The tutors role is to help and support students for the entire duration of their studies. Please remember our tutors are here to help. Never be embarrassed to ask for help.

This course is completed using continual assessment, allowing your tutor to closely monitor your progress every step of the way. Therefore no examination is required. Students will be required to submit a series of assignments throughout their course by uploading completed assignments to our student portal. You are able to view our ilearn it easy portal here

Students should understand that part of any study programme requires an element of research on their part. As technology moves forward at a rapid pace a visit to the local library is no longer the chosen method of accessing information. Students are also expected to use the internet for research purposes and can expect to be referred to various blogs and websites such as You Tube and Google amongst other specific websites relating to their chosen subject. Tutors will not give you the answers to complete your assignments.

All correspondence with your tutor can be viewed via the portal along with all feedback and comments on submitted assignments. Access this from anywhere in the world from any device connected to the internet. True flexibility

Students can expect to receive feedback on submitted assignments within 7 days. However we expect delays on this timescale  during holiday periods e.g Summer holidays July/August, bank holidays and xmas. We appreciate your patience during these periods.

In order to help students with the terms and conditions of their enrolment we have tried to keep things simple and easy to understand. No jargon or small print. Our full terms and conditions can be viewed here. 

In our experience the main and most important part of these terms for our students is the cancellation & returns policy. So lets explain these clearly to avoid any misunderstanding. 

Firstly we would request that students check the course syllabus and content immediately upon receipt. This is vitally important. Please ensure that any qualification awarded at the end of your course meets your needs. If in doubt call us on 0121 288 0181 to check before you enrol.

If for any reason you wish to cancel and return your course to us for a refund you are welcome to do so as long as you notify us within 7 days of receipt at the delivery address. Please email stating your name, address, invoice number requesting to cancel. We will then respond to you with further instruction. If you have received a hard copy of your course you will be required to return this at your own cost via courier/recorded delivery before a full refund will be issued. If you have paid a deposit and signed a student agreement you will be charged a £30 cancellation fee. This will be deducted from any deposit paid. 

All returns must remain unused and in resaleable condition. This complies with distance selling regulations 2000. All students are welcome to return their course to us for any reason as long as we have been notified within the 7 days as above. Unfortunately if notification to cancel is received outside of this period your request for a refund will be declined. This does not affect your statutory rights

Please call our accounts team direct on 01827 283735 if you have any questions regarding our cancellation and returns policy. It will only cost you a phone call 

Reviews For NCFE Counselling Level 2 Certificate

Date Added: 15/05/2014 by Joshua Neville
4 Out Of 5 Stars
I have always been interested in counselling and wanted to try a course that would not take up too m...
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