Executive Office Skills Course

Executive office skills course: This home learning course programme is designed for anyone looking to gain or improve their office and administration skills.

You will learn to:

 Introduce customer care
 Handle complaints and difficult customers
 Demonstrate customer care
 Raise awareness of of good practice in personnel administration
 Explore the techniques of recruitment and interviewing
 Demonstrate the need for staff record keeping
 Explain data protection legislation
 Project management techniques
 Team selection techniques
 Develop an understanding of body language
 Develop listening skills
 Demonstrate letter writing skills
 Practice good telephone communication skills
 Explain the training cycle
 Demonstrate training methods and techniques


Entry requirements:
There are no previous skills or qualifications required to register for this study programme.

Payment options
Fees in full £279.00 plus £9.99 delivery charge added at checkout (Total £288.99) 

or

Pay a deposit of £59.00 followed by 6 monthly payments of £50.00 (Total £359.00). Call 0800 0131030 for guaranteed payment plan.

Support:
All students will be assigned a personal tutor with whom they may correspond with via mail or email. Details will be in your course study pack.

Duration:
All students have one year to complete this course from date of registration. Average study of 60 hours. Students are welcome to work thier way through the course as quickly as they wish.

Provided materials:
Your study pack is dispatched in full at the time of enrolment and provides all you need to complete your studies

• Studyguide
• Comprehensive study notes for each element of the course
• Self-assessment activities
• Assignments
• Tutor support
• Assignment marking & feedback
• Certification

Course syllabus

Module 1: customer services

Face to face contact
Dealing with awkward customers
Where are you?
Dealing with complaints
Complaints policy
Do's and dont's of complaint handling
Is the customer always right?
Dangerous contact
Person to person contact

Module 2: Personnel Administration

The work cycle
Recruiting
Shortlisting
Checklist on interview
Contract of employment
Personnel files
Data protection
Job descriptions
Health and safety
Staff security

Module 3: Project management

Defining a project
Work structures
Choosing your team
Resourcing the information
What does what
Gannt charts

Module 4: Communications

Body language
Appearances can be deceptive
emphasis on words
Listening skills
Letter writing
Using the telephone
Getting the masage

Module 5: training administration

The training cycle
Who benefits form training
Planning training
Training methods
Training environment
Equipment
Visula aids
Evaluation


Examination:
No examination is necessary

Assessment method:
This course is completed using continual assessment, allowing your tutor to closely monitor your progress every step of the way. Therefore no examination is required.

Qualification:
OCNNWR Level 2 Certificate in Executive office skills

This course is validated by OCNNWR and provides 6 credits. These can be accumulated with other course or unit credits over a period of time which can lead to an accredited qualification. The course is validated by OCNNWR. OCNNWR provides validated courses through its provider organisations which must meet robust quality assurance standards. It is a licenced member of NOCN which is an approved awarding body licenced by QCA to offer accredited qualifications