Executive Office Skills Level 3 Course

Level: 3


This course has been specifically designed for senior office staff who wish to be able to manage office operations effectively and supervise the work of others in an office environment. The course will cover the benefits of good customer care, explore ways of handling complaints, raise awareness of good practice in personnel administration and includes new legislation like data protection.

At the end of the course you should be:

  • Able to put good customer care into practice in everyday situations which will benefit your organisation.
  • More aware of the role taken by an Administrator in Personnel, and be better equipped to perform many of the daily administrative tasks.
  • Able to recognise what constitutes a "project" and understand the importance of its proper planning. You should be able to identify, initiate and implement the necessary five steps of project management.
  • Able to identify different forms of communication and you will be better able to use all forms of communication to your advantage.
  • Able to efficiently support the trainer in their duties and set-up activities, and also you will have gained a background knowledge of training skills and methodology which may then be used to further develop your own training career

Module 1: customer services

Face to face contact
Dealing with awkward customers
Where are you?
Dealing with complaints
Complaints policy
Do's and dont's of complaint handling
Is the customer always right?
Dangerous contact
Person to person contact

Module 2: Personnel Administration

The work cycle
Recruiting
Shortlisting
Checklist on interview
Contract of employment
Personnel files
Data protection
Job descriptions
Health and safety
Staff security

Module 3: Project management

Defining a project
Work structures
Choosing your team
Resourcing the information
What does what
Gannt charts

Module 4: Communications

Body language
Appearances can be deceptive
emphasis on words
Listening skills
Letter writing
Using the telephone
Getting the masage

Module 5: training administration

The training cycle
Who benefits from training
Planning training
Training methods
Training environment
Equipment
Visula aids
Evaluation
There are no previous skills or qualifications required to register for this study programme.

This course is open to students of all ages and backgrounds. Enrolments can be taken at anytime of the year unlike the traditional local college who tend only to enrol in September. Home Learning offers true flexibility. Enrol today and be studying within 7 days!
Level 3 Executive Office Skills Award
NCFE Executive Office Skills Level 2 Award
This is a fully accredited and recognised award. See our qualifications page for further details

Executive office skills course 
All students have one year to complete this course from date of registration. Students are welcome to complete this course as quickly as they want to.
On average this course is completed in 110 hours (7/8 months).  Extensions can be arranged if students do not complete within the year and charges will apply. We would ask you to contact our office on 0800 0131030 for latest extension fees if required.

We recommend that students complete 3-4 hours per week as a minimum to get the most from this course. Remember to work out a study plan / timetable before you start and try and stick to it.

Hrs per weekEstimated Completion
  

3 hours

10 Months
4 hours8 Months
5 Hours6 Months
10 Hours3 Months
This course is issued in online or paper format. (Choose your preferred method at checkout)

Your course materials will be delivered to you at the specified address within 7 days of enrolment. International students should allow up to 21 days for delivery.

Online access is normally arranged within 48 hours of making payment.
All students on this course will be registered to a personal tutor who is contactable via email or post. We also have a team of dedicated advisors to help and advise with any course related queries. The tutors role is to help and support students for the entire duration of their studies. Please remember our tutors are here to help. Never be embarrassed to ask for help.

This course is completed using continual assessment, allowing your tutor to closely monitor your progress every step of the way. Therefore no examination is required. This course consists of Five overall. Students will be required to submit assignments after each lesson via email or post proving their understanding of the subject covered. These assignments normally take between 1-2 hours to complete. A grade and report will be issued on your progress with any suggestions for improvement if necessary.

Q: When can I enrol?

The beauty of distance learning means that students can enrol at anytime they wish 365 days of the year. Enrolments and payment can be made online or by calling our office on 0121 2880181.

Q: How soon after enrolment can I start studying?

Students would normally receive their course materials within seven days of enrolment. Materials for this course are posted out via Royal Mail second class post. Online access is normally emailed to you within 48 hours or 2 working days.

Q: Is this course accredited?

Yes! This course is accredited by NCFE. See our qualifications page for full details.

Q: Is there any funding available towards the course fees?

UK Open College is a privately run college therefore we do not have access to funding

Q: Do you offer any discounts for the unemployed or low income households?

Unfortunately discounts are not available

Q: Can I pay monthly for my course?

Yes! We do offer payment plans for this course to students resident in the UK only.  See fees page for further details.

Q: How do I know whether this is the right course for me?

In truth we cannot be sure if this course or indeed home learning will meet every students needs. To help we have a money back guarantee scheme in place which allows students to receive and try the course materials for seven days to establish whether this course is the ideal course for them. If it's not simply notify us via email or telephone within the seven day period for a full refund. Please be aware this is a strict seven day scheme and no refunds are processed once this period has expired.

Q: Is this course available to International students?

Yes! We currently have students all over the world studying with the college. With todays technology distance is no barrier at all. Students outside of the UK will need access to email to submit course assignments. Additional charges for delivery of paper course materials will apply if required.

Q: Are there any deadlines for course assignments?

No! You can submit course assignments at your own pace. The only deadline is for completion of the whole course which requires students to finish within one year of registration.

Q: What if I have questions relating to my course or have problems understanding some of the questions?

No problem! All students have access to a personal tutor for the duration of their course with whom they may correspond with. You are not on your own when you study with us! We really do want you to pass your course!

Q: Will I have to purchase any additional books or materials?

No! We provide all the required course materials to enable you to complete your studies. 

If you require any further information on this course then please call our administration team on 0121 288 0181 and we will be happy to help you as much as we can. Alternatively complete the information request form below and one of our friendly advisors will contact you.


Information Request

Course Fee: Starting at: £299.00

Choose whether to study online (Fees £299.00) or you may prefer to study on paper and receive a paper copy of your course materials (£359.00). Choose your preferred study method when you add the course to your basket.

Alternatively UK Students can choose to take out a pay as you study plan as follows. (Course supplied in paper format)

Enrolment Fee£99.00
6 x  Monthly payments£50.00
Total Fees Payable£399.00
  
Pay in full and Save £40.00

Call our office on 0121 2880181 for guaranteed acceptance onto our pay as you study plan* (Applies to UK Students only) 

MOD Personnel can claim a 10% Reduction on fees when paying in full by quoting BFPO10 when contacting us. Proof will be required.

*Valid Debit/Credit card required .

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