Executive Office Skills Level 2 Course

Executive office skills course: This home learning course is designed for anyone looking to gain or improve their office and administration skills. 

You will learn to:

Introduce customer care
Handle complaints and difficult customers
Demonstrate customer care
Raise awareness of of good practice in personnel administration
Explore the techniques of recruitment and interviewing
Demonstrate the need for staff record keeping
Explain data protection legislation
Project management techniques
Team selection techniques
Develop an understanding of body language
Develop listening skills
Demonstrate letter writing skills
Practice good telephone communication skills
Explain the training cycle
Demonstrate training methods and techniques

Qualification: Executive Office Skills Award
Accredited: Yes
QCF Recognised: No, Equivalent level of learning at level 2
Awarding Body: ABC - QLS Awards
Start Date: Anytime - We enrol 365 days a year
Duration: Flexible - Approx 60 Hours - 12 Months Max Support
Credit Value: Not Applicable - 
 


Executive Office Skills Level 2 Course

Executive Office Skills Level 2 Course

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Course Fee: Starting at: £259.00


​​One of the biggest concerns for any potential student is the financial commitment involved. UK Open College recognise this and have implemented a pay as you study plan to assist students in spreading any fees involved with their course over a manageable period of time. Students are able to pay a deposit upon enrolment followed by a monthly repayment over a set period of time.

We would encourage students to view any related fees as an investment in their future. The majority of investments will provide a rewarding return over a set period of time. Once qualified and in employment students can expect a fantastic return on their investment year after year.

We offer all UK Based students guaranteed acceptance onto this scheme* upon completion of a signed student agreement. Shortly after paying your deposit our accounts department will contact you direct via telephone to gather the required information to complete the agreement. Once received we will forward a digital document via email for your signature. 

*Contact details, employment details and valid UK bank details with the ability to set up direct debit are required for all students applying for our pay as you study plan. If students are unable to provide this information any application may be declined. 

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Face to face contact
Dealing with awkward customers
Where are you?
Dealing with complaints
Complaints policy
Do's and dont's of complaint handling
Is the customer always right?
Dangerous contact
Person to person contact

The work cycle
Recruiting
Shortlisting
Checklist on interview
Contract of employment 
Personnel files
Data protection
Job descriptions
Health and safety
Staff security

Defining a project
Work structures
Choosing your team
Resourcing the information
What does what
Gannt charts 

Body language
Appearances can be deceptive
Emphasis on words
Listening skills
Letter writing
Using the telephone 
Getting the masage - 

The training cycle
Who benefits from training
Planning training
Training methods
Training environment
Equipment
Visual aids
Evaluation - 


Students looking to enrol onto this course should meet the following criteria:

Be aged 16 Years or above
Possess a solid knowledge of the english language
Have access to a PC and the internet for the duration of the whole course
Basic computer skills: e.g Word processing, emailing, uploading documents etc
Have a genuine desire to succeed
 

ABC QLS - Level 2 Executive Office Skills Award
 

At the end of this course successful learners will receive a Certificate of Achievement by ABC Awards and a Learner Unit Summary (which lists the details all of the units you have completed as part of your course).

The course has been endorsed under the ABC Awards’ Quality Licence Scheme & is offered in parnership with Kendal Publishing. This means that Kendal Publishing Ltd has undergone an external quality check to ensure that the organisation and the courses it offers, meet certain quality criteria.  The completion of this course alone does not lead to an Ofqual regulated qualification but may be used as evidence of knowledge and skills towards regulated qualifications in the future.  The unit summary can be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this sector.  To this end the learning outcomes of the course have been benchmarked at Level 2 against level descriptors published by Ofqual, to indicate the depth of study and level of difficulty involved in successful completion by the learner. 

The course itself has been designed by Kendal Publishing Ltd to meet specific learners’ or employers’ requirements.   ABC Awards’ endorsement involves a robust and rigorous quality audit by external inspectors to ensure quality is consistently met.  A regular review of courses is carried out as part of the endorsement process. 

Receipt of Certification: Certification is awarded by ABC Awards and can take up to 12 weeks to be received after completion of your studies. All certification will be delivered to students direct at their home address. UK Open College have no control over delivery of certification awarded by the external awarding bodies. Any outstanding fees are payable before certification is issued. 


Course duration will vary dependant on student commitment, effort and ability. Overall guided learning hours are approx 60. This should be used as a guideline only and completion times will vary hugely.We would encourage students to serioulsy consider how they plan to complete their chosen course prior to enrolment. Students should think about how they are going to study, where they are going to study and how often. Be realistic!

Speak to family members and help them to understand what you are trying to acheive, explain you may require peace and space to study at certain times. The more you involve them the more likey you are to get them on your side.

Students are reminded that the time in which they complete is purely down to them as an individual. Completion can be as quickly or as slowly as you wish within the 12 month tuition period. If you require additional time an extension may be available. Extensions are arranged at an additional cost as and when needed.

 

 


This course is supplied in paper format and will be delivered direct to your chosen address. Students are able to complete their course assignments using a word processing programme and email them direct to the tutor. Once received tutors will reply to you direct. We do not accept course assignments via post.

Students can normally expect to receive delivery of their course materials via courier within 3 working days of enrolment being received. However we would ask you to allow 7 working days


All students on this course will be registered to a personal tutor for 12 months who is contactable via email. We also have a team of dedicated advisors to help and advise with any course related queries. The tutors role is to help and support students for the entire duration of their studies. Please remember our tutors are here to help. Never be embarrassed to ask for help.

This course is completed using continual assessment, allowing your tutor to closely monitor your progress every step of the way. Therefore no examination is required. Students will be required to submit a series of assignments throughout their course direct to their assigned tutor. Tutor details will be contained within your study pack. 

Students should understand that part of any study programme requires an element of research on their part. As technology moves forward at a rapid pace a visit to the local library is no longer the chosen method of accessing information. Students are also expected to use the internet for research purposes and can expect to be referred to various blogs and websites such as You Tube and Google amongst other specific websites relating to their chosen subject. Tutors will not give you the answers to complete your assignments.

Students can expect to receive feedback on submitted assignments within 7 days. However we expect delays on this timescale  during holiday periods e.g Summer holidays July/August, bank holidays and xmas. We appreciate your patience during these periods.

In order to help students with the terms and conditions of their enrolment we have tried to keep things simple and easy to understand. No jargon or small print. Our full terms and conditions can be viewed here.

In our experience the main and most important part of these terms for our students is the cancellation & returns policy. So letís explain these clearly to avoid any misunderstanding.

Firstly, we would request that students check the course syllabus and content immediately upon receipt. This is vitally important. Please ensure that any qualification awarded at the end of your course meets your needs. If in doubt call us on 0121 288 0181 to check before you enrol.

If for any reason you wish to cancel and return your course to us for a refund you are welcome to do so as long as you notify us within 14 days of receipt at the delivery address. Please email accounts@ukopencollege.co.uk stating your name, address, invoice number requesting to cancel. We will then respond to you with further instruction. If you have received a hard copy of your course you will be required to return this at your own cost via courier/recorded delivery before a full refund will be issued. If you have paid a deposit and signed a student agreement, you will be charged a £30 cancellation fee. This will be deducted from any deposit paid in addition to any postage charges incurred by us.

All returns must remain unused and in resalable condition. This complies with distance selling regulations. All students are welcome to return their course to us for any reason as long as we have been notified within the 14 days as above. Unfortunately, if notification to cancel is received outside of this period your request for a refund will be declined. This does not affect your statutory rights

Please call our accounts team direct on 0121 288 0181 if you have any questions regarding our cancellation and returns policy. It will only cost you a phone call

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